Frequently Asked Question

  1. How much is the minimum order?

    No minimum order required.

  2. How do I place orders online?

    Buying medicines at Rxpress Care Online Pharmacy is fairly simple, Here’s how:

    1. Sign up or browse as a guest.
    2. Choose from our wide variety of products and indicate the dosage and preferred quantity.
    3. Fill up the necessary information upon checkout.
    4. For medicines that require prescriptions, you may upload or present it upon delivery.
    5. Choose your preferred payment option.
    6. Agree to our Terms and Conditions and Place your Order.
  3. Can I call to place an order?

    Yes you can call at 02-85145232

  4. How do I pay for my order?

    As of this time, COD (Cash On Delivery) and BDO Fund Transfer are the only available payment options. We are still in the process of integrating other payment schemes such as Credit Cards, Pay Maya and other partners.

  5. Do I need a prescription to buy prescription drugs?

    Yes. Just like any pharmacy, we require a valid prescription that contains the following details: date of prescription, patient’s name, prescriber’s name and license number.

  6. How to upload my prescription?

    Click the upload prescription button then attach the Scan copy or picture of the prescription

  7. How will you verify my prescription?

    You may upload a picture or scan of your prescription on our website or present it to our courier upon delivery of your order.

  8. Is there a delivery fee?

    Yes, For Same Day Delivery in Metro Manila

    Delivery fees starts at Php 40 for the first 3kms, just add Php 10 for the next kilometers. (Our References in computing the distance from Rxpress Care Pharmacy office to your shipping address are Google Map and Waze application)

     

    Outside Metro Manila  below are the delivery charges:

    Because of Community Quarantine, please expect delay of our delivery outside Metro Manila.

    Alaminos Php200 Marawi Php200
    Angeles Php200 Marawi Php200
    Antipolo Php200 Masbate City Php200
    Bacolod Php200 Mati Php200
    Bacoor Php200 Meycauayan Php200
    Bago Php200 Meycuayan Php200
    Baguio Php200 Naga Php200
    Bais Php200 Naga Php200
    Balanga Php200 Olongapo Php200
    Batac Php200 Olongapo Php200
    Batangas City Php200 Ormoc Php200
    Bayawan Php200 Oroquieta Php200
    Baybay Php200 Ozamiz Php200
    Bayugan Php200 Pagadian Php200
    Bislig Php200 Palayan Php200
    Biñan Php200 Panabo Php200
    Bogo Php200 Passi Php200
    Borongan Php200 Puerto Princesa Php200
    Butuan Php200 Roxas Php200
    Cabadbaran Php200 Sagay Php200
    Cabanatuan Php200 Samal Php200
    Cabuyao Php200 San Carlos Php200
    Cadiz Php200 San Fernado Php200
    Cagayan de Oro Php200 San Jose Php200
    Calamba Php200 San Jose del Monte Php200
    Calapan Php200 San Pablo Php200
    Calbayog Php200 San Pedro Php200
    Candon Php200 Santa Rosa Php200
    Candon Php200 Santiago Php200
    Canlaon Php200 Silay Php200
    Carcar Php200 Sipalay Php200
    Catbalogan Php200 Sorsogon City Php200
    Cauayan Php200 Siargao city Php200
    Cavite City Php200 Tabaco Php200
    Cebu City Php200 Tabuk Php200
    Cotabato City Php200 Tacloban Php200
    Dagupan Php200 Tacurong Php200
    Danao Php200 Tagaytay Php200
    Dapitan Php200 Tagbilaran Php200
    Dasmariñas Php200 Tagum Php200
    Davao City Php200 Talisay Php200
    Digos Php200 Tanauan Php200
    Dipolog Php200 Tacloban Php200
    Dumaguete Php200 Tacurong Php200
    El Salvador Php200 Tagaytay Php200
    Escalante Php20 Tagbilaran Php200
    Gapan Php200 Tagum Php200
    General Santos Php200 Tanuan Php200
    General Trias Php200 Tarlac City Php200
    Gingoog Php200 Tayabas Php200
    Guihulngan Php200 Toledo Php200
    Himamaylan Php200 Tres Martires Php200
    Ilagan Php200 Tuguegarao Php200
    Iligan Php200 Urdaneta Php200
    Iloilo City Php200 Valencia Php200
    Imus Php200 Victoria Php200
    Iriga Php200 Vigan Php200
    Isabela Php200 Zamboanga Php200
    Kabankalan Php200
    Kidapawan Php200
    Koronadal Php200
    La Carlota Php200
    Lamitan Php200
    Laoag Php200
    Lapu‑Lapu Php200
    Legazpi Php200
    Legazpi Php200
    Ligao Php200
    Lipa Php200
    Lucena Php200
    Maasin Php200
    Mabalacat Php200
    Mabalacat Php20
    Malaybalay Php200
    Malaybalay Php200
    Malolos Php200
    Manlolos Php200
    Mandaue Php200
  9. Where can you deliver?

    Nationwide

  10. When will I receive my order?

    For all orders and delivery within Paranaque, Muntinlupa, Alabang, Makati, Taguig and Pasig, Pateros, Pasay, Mandaluyong and some areas in Manila (Malate, Sta Ana and Vito Cruz).

    –  Confirmed Orders from 12:00am to 1:30pm will be delivered the same day

    –  Confirmed orders from 1:31pm to 11:59pm will be delivered next day

     

    For all orders and delivery within Quezon City, Commonwealth, San Juan, Marikina, Caloocan, Malabon, Valenzuela and other areas in Manila not mentioned above.

    –  Confirmed Orders from 12:00am to 9:30am will be delivered the same day

    –  Confirmed orders from 9:31am to 11:59pm will be delivered next day

     

    Outside metro Manila 3-4 days delivery Lead Time.

    Because of the Community Quarantine, please expect delay in our delivery lead time, outside Metro Manila.

  11. What if I’m not at home when the order arrives?

    A representative must present a copy of your valid ID and authorization letter to our delivery man in cases such as this. Any necessary documents such as prescription and senior citizen / PWD ID must be presented also.

  12. Can you deliver the order to my office?

    Yes. We deliver to the address you enter in your shipping address information. With Same Day Delivery in Metro Manila (for all confirmed orders on or before the cut-off)

  13. What is a “Rxpress Care Full Pharmacy Service”?

    Rxpress Care Pharmacy offers Total Value

    Order online and we can provide your medication needs and ship it to you free of charge. Our experienced pharmacist is available for questions and consultations concerning your medication regimen. Our well trained Customer Care Team provides solution to your prescription needs, we offer friendly reminder calls/sms for your refills so that you will never run out.

  14. What is Rxpress Care Auto Refill Prescription Service?

    Rxpress Care Auto-refill prescription service is a free service that automatically refills your partially filled prescription before they are due for refill, so you never run out. Our experienced pharmacist will monitor and remind you that you need to buy your remaining medications.

  15. How can we avail your special service?

    Just sign-up and you can avail our special services.

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