Damaged or defective products will be replaced at no charge provided the receipt of damaged or defective goods is reported within 24 hours from the date of receipt. You may call us at 02-85145232/09278254267 or email us at [email protected] for reports regarding damaged or defective products.
A full refund for items delivered incorrectly by Rxpress Care will be issued on the condition that you notify us of the delivery within one (1) day of the receipt of said items.The item(s) must be returned to Rxpress Care unopened and in the original packaging. If the customer is at fault, a refund cost of Php 350 will be charged. Rxpress Care will pick up the returnable items from the customer.
A cancellation fee of Php 150 will apply where an order is cancelled after the order has already been submitted. Customer satisfaction is our top priority. For more information, please contact us at 02-85145232/09278254267 or email us at [email protected]